All the responsible gaming tools and services e9999 offers to its players.
Set a Deposit Limit
Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately.
Session Time Limit
Decide in advance how long you will play. Once time is up, e9999 will automatically remind you to take a break.
Cooling-Off Period
If you feel you need a short break, you can temporarily pause your account for anywhere between 24 hours and 6 weeks.
Self-Exclusion
If you feel you need a long-term break, you can fully close your account for anywhere between 6 months and 5 years.
Set a Loss Limit
Set a limit so you cannot place further bets once you have lost a certain amount. It is the most effective way to keep your budget in check.
Age Verification System
E9999 strictly enforces an 18+ policy. Age is verified at registration, and additional documents may be requested in cases where there is any doubt.
1What does responsible gaming actually mean?
Responsible gaming means treating gaming purely as a form of entertainment — one that does not create financial or emotional stress. At e9999, it means knowing when to stop, how much is safe to spend, and when the fun is starting to become a habit.
Online betting and casino gaming are entertainment products designed for adults. Without proper boundaries, however, they can become problematic for some people. e9999 has put multiple preventive measures in place to reduce those potential risks.
Core Principles: Playing at e9999 is always optional and for entertainment purposes only. It is not a source of income or a solution to financial difficulties.
E9999 is committed to providing thousands of users across Bangladesh with a safe and enjoyable experience every day. Our responsible gaming policy is not just a formal set of rules — it is a core value at the heart of everything we do.
2Healthy vs. Problematic Gaming
Not everyone's gaming experience is the same. Most people play for fun and stay in control with ease. But for some, it can become a habit that causes real problems. The comparison below will help you understand the difference:
| Subject | Healthy Gaming | Problematic Gaming | Risk level |
|---|---|---|---|
| Purpose | Entertainment & Fun | Chasing losses | High |
| Budget | Within Pre-Set Limits | Spending Essential Funds | High |
| Time | Planned & Limited | Hours of uncontrolled play | Moderate |
| Reaction to Losses | Accepting It as Normal | Frustration & Urge to Keep Playing | High |
| Family Life | No impact | Relationship Strain | Moderate |
| Ability to stop | Can Stop Anytime | Unable to stop | High |
If more than one point in the "Problematic Gaming" column applies to you, don't wait — use e9999's responsible gaming tools or reach out to our support team.
3Self-assessment
Answer the following questions honestly. This is not a diagnosis; it is simply a way to become more aware of your own gaming habits.
Ask yourself
Decide on a fixed amount before each session and stick to it — that's what responsible gaming looks like.
"Chasing losses" — trying to win back money you've already lost — is one of the most common signs of problem gambling.
If you feel the need to hide it, that's a clear sign something isn't right.
If other important areas of your life are being affected, it is important to take action immediately.
Only play with money you can afford to lose without it affecting your daily life.
Please Note: If your answer to any of the questions above is "yes", that is not a sign of weakness — it is a sign of self-awareness. e9999 is always here to help.
4How to use e9999's protection tools
You can activate the responsible gaming tools at any time through your e9999 account settings. Just follow the steps below:
Log in to your account
Log in to e9999, click the profile icon in the top right corner, and select "Account Settings".
Go to the "Responsible Gaming" section
Look for the "Responsible Gaming" option in the settings menu — all protective tools are available there in one place.
Set your preferred limits
Deposit limits, loss limits, session time — set whatever you need. Limit reductions take effect immediately; increases require a 24-hour waiting period.
Activate a cooling-off period or self-exclusion
If you need a temporary break or a long-term self-exclusion, select the relevant option and choose your preferred duration.
Contact Support
If you have trouble using any tool or need further assistance, the e9999 support team is available 24/7.
Once self-exclusion is activated, it cannot be reversed before the chosen period ends. Please make this decision carefully.
5The Role of Family & Loved Ones
Responsible gaming is not just an individual matter. If family members notice that someone is struggling, their support can make a real difference.
- Talk openly: Raise your concerns calmly, without anger or blame.
- Stay in control of your finances: Limit access to shared family savings or emergency funds.
- Recommend Professional Support: Encourage them to reach out to a counsellor or helpline if needed.
- Protect your mental health too: While supporting a loved one, make sure you're not burning yourself out in the process.
- Avoid Direct Financial Assistance: Giving money to a problem gambler doesn't solve the issue — it makes it worse.
e9999 also provides support resources for family members. Our support team is available to help with any questions from families.
6Help & Resources
If you or someone you know may need professional support, keep the following in mind. Seeking help takes courage.
- e9999 Support: Reach out to e9999 directly via live chat or email — we'll listen without judgement.
- Mental Health Counsellor: Speak with a local mental health professional or counsellor.
- Trusted Loved One: Let a family member or trusted friend know — it's better not to carry this alone.
- Gamblers Anonymous: A globally recognised support group where people facing the same struggles help one another.
- Close account: If needed, activate self-exclusion on your e9999 account right away.
Keep in Mind: Acknowledging a problem isn't a weakness — it's the first step toward change. e9999 is always here for you.
Live Chat Support
Chat with us directly via e9999 live chat. We are here for you 24 hours a day, 7 days a week.
Email Support
If you'd like to share more details, email us and we'll get back to you within 24 hours.
Account Protection
Use the responsible gaming tools directly in your account. Log in and set limits at any time from "Settings".